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Tateossian

Yes, we offer a one-year warranty from the date of delivery on our products purchased directly from us.&#xA0;

Yes, we offer a one-year warranty from the date of delivery on our products purchased directly from us.

Do you offer warranties on your products?

Product Information

When will my order be shipped?

How can I track my order?

Do you offer international shipping?

Do you offer free shipping?

How much will shipping charges be?

What should I do if my order hasn’t arrived?

Can I cancel or change my order?

Can I order by phone or email?

Why did I receive an invoice from DHL after I paid for the items?

How do I update my order details?

Orders & Delivery

How do I return an item?

How long does it take to process a refund?

Can I return an item purchased on sale?

I lost the return form, can I request for another one?

Can I return an engraved item?

Do you offer exchanges?

Returns & Refunds

How do I care for my jewelry?

Can I customise a piece of jewelry?

What size should I order?

Do you do engraving?

How do I request a repair?

Is there a fee for repairs?

Can you replace my item purchased from a separate retailer?

Repairs and Maintenance

How do I apply a discount code?

Do you offer a welcome discount?

Can I combine multiple discount codes?

Promotions and Discounts

How do I contact customer support?

Customer Support

How do I cancel my order?

How do I make a return?

Can I amend my order once placed?

How long does delivery take?

How do I track my order?

What’s your return policy?

Do you offer warranties on your products?Updated a year ago