How do I handle a situation where my package incurs unexpected customs charges?Updated 2 months ago

Unfortunately, any additional customs charges, such as those due to recent changes in tariffs, are the responsibility of the customer. We understand that this may be frustrating and deeply apologize for the inconvenience. In some cases, it may be advisable to allow the package to be returned to us; we can then ship it from a US-based warehouse to avoid further charges. Please communicate with our customer service team for further guidance and support regarding specific cases.