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Customer Service : Monday to Friday 9am - 5pm (GMT)

Tateossian

Express Delivery Information <ul><li style="font-size: 14px;">Our Express delivery service typically takes 2-4 working days for your order to be received.</li><li style="font-size: 14px;">Orders to UK remote postcodes may require an additional 1-3 working days for delivery.</li><li style="font-size: 14px;">Please note, if you place an order on Friday after 1pm or over the weekend, your order will be processed on the next working day (Monday).</li></ul>If you have any further questions or need assistance, please contact our <a href="https://tateossian.com/pages/contact-us" rel="noopener noreferrer" target="_blank">Customer Service Team</a>.

Express Delivery Information. If you have any further questions or need assistance, please contact our Customer Service Team.

How long does delivery take?

When will my order be shipped?

How can I track my order?

Do you offer international shipping?

Do you offer free shipping?

How much will shipping charges be?

What should I do if my order hasn’t arrived?

Can I cancel or change my order?

Can I order by phone or email?

Why did I receive an invoice from DHL after I paid for the items?

How do I update my order details?

Orders & Delivery

How do I return an item?

How long does it take to process a refund?

Can I return an item purchased on sale?

I lost the return form, can I request for another one?

Can I return an engraved item?

Do you offer exchanges?

Returns & Refunds

How do I care for my jewelry?

Do you offer warranties on your products?

Can I customise a piece of jewelry?

What size should I order?

Do you do engraving?

Product Information

How do I request a repair?

Is there a fee for repairs?

Can you replace my item purchased from a separate retailer?

Repairs and Maintenance

How do I apply a discount code?

Do you offer a welcome discount?

Can I combine multiple discount codes?

Promotions and Discounts

How do I contact customer support?

Customer Support

How do I cancel my order?

How do I make a return?

Can I amend my order once placed?

How do I track my order?

What’s your return policy?

How long does delivery take?Updated a year ago