If you require assistance or have any inquiries, please leave us a message. Our team is ready to provide support and address any questions you may have regarding orders, product information, or other concerns.

Customer Service : Monday to Friday 9am - 5pm (GMT)

Tateossian

We're here to assist with any questions or concerns. From order details to product care, find the support you need for a smooth and enjoyable experience.

Tateossian Customer Service

Orders & Delivery

Returns & Refunds

Product Information

Repairs and Maintenance

Promotions and Discounts

Customer Support

To apply a discount code to your order, please follow these steps:. Add Items to Your basket: Select the items you wish to purchase and add them to your shopping basket. Go to Checkout: Click on the shopping basket icon and proceed to the checkout pa

To apply a discount code to your order, please follow these steps: <ol><li>Add Items to Your basket: Select the items you wish to purchase and add them to your shopping basket.</li><li>Go to Checkout: Click on the shopping basket icon and proceed to the checkout page.</li><li>Enter Discount Code: On the checkout page, you will see a field labelled &quot;Discount Code&quot; or &quot;Gift Card&quot;. Enter your discount code into this field.</li><li>Apply the Code: Click the &quot;Apply&quot; button next to the discount code field. The discount should be applied to your total order amount.</li><li>Complete Your Purchase: Finish filling out your shipping and payment information, then complete your purchase.</li></ol>If you encounter any issues or have further questions, please contact our <a href="https://tateossian.com/pages/contact-us" rel="noopener noreferrer" target="_blank">Customer Service Team</a> for assistance.

How do I apply a discount code?

To cancel your order, please follow these steps:. Contact Customer Service: Email our customer service team at customerservice@tateossian.com. Please include your order number and any relevant details in your email to help us assist you promptly. Tim

To cancel your order, please follow these steps: <ol><li>Contact Customer Service: Email our customer service team at <a data-fr-linked="true" href="mailto:customerservice@tateossian.com" id="isPasted">customerservice@tateossian.com</a>. Please include your order number and any relevant details in your email to help us assist you promptly.</li><li>Timing is Important: Please note that cancellations can only be processed before the order has been shipped. Once an order is in transit or has been delivered, we may not be able to cancel it. However, we can assist with returns or exchanges according to our policy.</li></ol> If you have any other questions or need further assistance, feel free to reach out to us!

How do I cancel my order?

To return an item, please follow these steps:. Log into your account: Request a Return by logging in and following the instructions provided. Receive a prepaid label: After requesting a return, you will be sent a prepaid return label along with detai

<h3 id> </h3><h3 id="return-by-courier">Return by Courier</h3>To return an item, please follow these steps:<ol><li>Log into your account: <a href="https://shopify.com/27456405591/account/orders" rel="noopener noreferrer" target="_blank">Request a Return</a> by logging in and following the instructions provided.</li><li>Receive a prepaid label: After requesting a return, you will be sent a prepaid return label along with detailed instructions.</li><li>Prepare your return: You can either schedule a DHL Express collection or drop off your return at a local DHL drop-off location.</li></ol>If you have any questions or need further assistance, feel free to reach out to our customer service team.<h3 id="-1"> </h3><h3 id="return-in-store">Return in store</h3>You can return your order to our <a href="https://tateossian.com/pages/our-stores" rel="noopener noreferrer" target="_blank">Conduit Street Store</a>. Present your Return Authorisation reference to a colleague upon arrival. Contact <a href="mailto:aftersales@tateossian.com">aftersales@tateossian.com</a> to obtain the reference prior to your visit.Refunds will be processed through our Head Office and credited back to the original payment method within 7-10 working days.&#xA0;<h3 id="-2"> </h3>

How do I make a return?

You can amend your order before it has been fulfilled. If you wish to make any changes or additions, please contact our Customer Service Team as soon as possible after placing your order. Please note that once an order has been fulfilled or dispatche

You can amend your order before it has been fulfilled. If you wish to make any changes or additions, please contact our <a href="https://tateossian.com/pages/contact-us" rel="noopener noreferrer" target="_blank">Customer Service Team</a> as soon as possible after placing your order.Please note that once an order has been fulfilled or dispatched, we may not be able to make changes. If this is the case, you can still reach out to us for assistance with returns or exchanges.

Can I amend my order once placed?

Express Delivery Information. If you have any further questions or need assistance, please contact our Customer Service Team.

Express Delivery Information <ul><li style="font-size: 14px;">Our Express delivery service typically takes 2-4 working days for your order to be received.</li><li style="font-size: 14px;">Orders to UK remote postcodes may require an additional 1-3 working days for delivery.</li><li style="font-size: 14px;">Please note, if you place an order on Friday after 1pm or over the weekend, your order will be processed on the next working day (Monday).</li></ul>If you have any further questions or need assistance, please contact our <a href="https://tateossian.com/pages/contact-us" rel="noopener noreferrer" target="_blank">Customer Service Team</a>.

How long does delivery take?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number into our tracking page. Tracking information may not be immediately available after your order is placed. It can take up to [6 hours] for the number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.

How do I track my order?

Non-Returnable Items: Certain items may not be eligible for return due to hygiene, final sale, or other reasons. For instance, bespoke Jewelry, engraved items, earrings, and special orders cannot be returned under any circumstances. If you'd like to

<ul><li>Return Initiation: Returns must be initiated within 14 days of receiving your order. Items must be unused and in their original packaging.</li><li>Return Window: Once the return is authorised, you have an additional 14 days to physically send back the return.</li><li>Refund Processing: You can expect your refund to be processed within 5-7 working days after our returns department receives the returned item.</li></ul> Non-Returnable Items: Certain items may not be eligible for return due to hygiene, final sale, or other reasons. For instance, bespoke Jewelry, engraved items, earrings, and special orders cannot be returned under any circumstances. If you&apos;d like to start a return, please visit our <a href="#" rel="noreferrer">Return Portal here</a>. If you have any other questions or need further assistance, please contact our customer service team.