You can contact our customer service team via email at customerservice@tateossian.com or by phone at UK +44 (0) 800 021 1008 | US +1 855 998 1008. Our hours of operation are 09:00-17:00pm BST.

You can contact our customer service team via email at customerservice@tateossian.com or by phone at UK +44 (0) 800 021 1008 | US +1 855 998 1008. Our hours of operation are 09:00-17:00pm BST.&#xA0;

How do I contact customer support?

If you require assistance or have any inquiries, please leave us a message. Our team is ready to provide support and address any questions you may have regarding orders, product information, or other concerns.

Customer Service : Monday to Friday 9am - 5pm (GMT)

Tateossian

Customer Support

When will my order be shipped?

How can I track my order?

Do you offer international shipping?

Do you offer free shipping?

How much will shipping charges be?

What should I do if my order hasn’t arrived?

Can I cancel or change my order?

Can I order by phone or email?

Why did I receive an invoice from DHL after I paid for the items?

How do I update my order details?

Orders & Delivery

How do I return an item?

How long does it take to process a refund?

Can I return an item purchased on sale?

I lost the return form, can I request for another one?

Can I return an engraved item?

Do you offer exchanges?

Returns & Refunds

How do I care for my jewelry?

Do you offer warranties on your products?

Can I customise a piece of jewelry?

What size should I order?

Do you do engraving?

Product Information

How do I request a repair?

Is there a fee for repairs?

Can you replace my item purchased from a separate retailer?

Repairs and Maintenance

How do I apply a discount code?

Do you offer a welcome discount?

Can I combine multiple discount codes?

Promotions and Discounts

How do I cancel my order?

How do I make a return?

Can I amend my order once placed?

How long does delivery take?

How do I track my order?

What’s your return policy?