What’s your return policy?Updated 9 months ago

• Return Initiation: Returns must be initiated within 14 days of receiving your order. Items must be unused and in their original packaging.
• Return Window: Once the return is authorised, you have an additional 14 days to physically send back the return.
• Refund Processing: You can expect your refund to be processed within 5-7 working days after our returns department receives the returned item.

Non-Returnable Items: Certain items may not be eligible for return due to hygiene, final sale, or other reasons. For instance, bespoke Jewelry, engraved items, earrings, and special orders cannot be returned under any circumstances.

If you'd like to start a return, please visit our Return Portal here.

If you have any other questions or need further assistance, please contact our customer service team.